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Sale

Chanel Chanel 25

Chanel Chanel 25

Sale price R 3,499.00 Regular price R 9,999.00
Sale

Chanel Boy Chanel

Chanel Boy Chanel

Sale price R 3,399.00 Regular price R 8,999.00
Sale

Chanel 19 Handbag

Chanel 19 Handbag

Sale price R 4,999.00 Regular price R 12,999.00
Sale

Chanel 11.12 Classic Handbag

Chanel 11.12 Classic Handbag

Sale price R 4,299.00 Regular price R 9,799.00

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Customer Service

Contact Us

We're Here to Help

At Alvarie Paris, we believe exceptional service is just as important as exceptional products.

Whether you have a question about a product, an existing order, shipping, returns, or anything else, our Customer Care team is here to assist.

Customer Care

Email: alvarieparis.support@gmail.com

Our team is available
Monday–Friday, 1:00 PM–4:00 PM (Pacific Time)

and aims to respond within 24–48 HOURS.

Order Enquiries

If you're contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

Returns & Exchanges

For questions regarding a return or exchange, please include your order number and a brief description of your request.

Business & Partnerships

For collaborations, partnerships, wholesale enquiries or other business matters:

Email: alvarieparis.support@gmail.com

We look forward to assisting you.

Frequently Asked Questions

How can I track my order?

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

Can I change my order?

If you need to make a change, contact us as soon as possible with your order number. While we will always do our best to assist, changes may not be possible once an order has entered processing.

How do I know which bag is right for me?

Each product page includes information about the bag's dimensions, materials, features and capacity. If you need additional guidance, our Customer Care team is happy to help.

Where can I find the bag dimensions?

Dimensions and product specifications can be found on each individual product page.

Are the colours shown online accurate?

We make every effort to display colours as accurately as possible. However, colours may appear slightly different depending on your device and screen settings.

How should I care for my bag?

For detailed care instructions, visit our Product Care page.

Do you offer gift packaging?

Gift packaging is available on selected products where indicated at checkout.

Can I send a bag as a gift?

Absolutely. Please ensure the recipient's delivery information is entered correctly at checkout.

How can I contact Customer Care?

Email us at alvarieparis.support@gmail.com. Our team aims to respond within 24–48 HOURS.

Product Care

Care For Your Piece

A beautifully crafted bag deserves thoughtful care. With proper attention, your piece can maintain its beauty and character for years to come.

Storage

When your bag isn't in use:

Keep it in a cool, dry environment.
Store it in its original dust bag where provided.
Keep it away from direct sunlight.
Avoid placing heavy objects on top of it.
Where appropriate, gently fill the interior to help maintain its shape.

Avoid Moisture

Keep your bag away from excessive moisture, rain and humidity.

If it becomes wet, gently remove excess moisture with a soft, dry cloth and allow it to dry naturally.

Avoid direct heat such as hairdryers or heaters.

Protect the Material

Avoid prolonged contact with perfume, makeup, oils, grease and other substances that may stain or damage the material.

Be particularly careful with dark or heavily dyed clothing, which may transfer colour onto lighter materials.

Hardware

Gently wipe hardware with a soft, dry cloth to maintain its appearance.

Avoid abrasive materials and harsh cleaning products.

Cleaning

Only use cleaning products appropriate for the specific material of your bag.

If you're unsure, we recommend consulting a professional specialist rather than using an untested product.

Natural Materials

Natural leather and other materials may develop subtle variations in colour, texture and character over time.

These changes can be part of the natural beauty of the material.

Need Advice?

If you're unsure how to care for your specific bag, contact alvarieparis.support@gmail.com and include the product name.

Order Assistance

Need Help With Your Order?

Our Customer Care team is here to make your shopping experience as seamless as possible.

Order Status

If you'd like an update on your order, please contact us with your order number.

Email: alvarieparis.support@gmail.com

Tracking

Once your order has been dispatched, you'll receive tracking information where available.

If your tracking information hasn't updated, please allow 24–48 hours after dispatch for the tracking system to update.

Order Changes

Need to change your delivery information or another order detail?

Contact us as soon as possible. We'll do our best to accommodate your request before your order is processed or dispatched.

Incorrect Information

If you notice an error in your order details, contact us immediately with your order number and the correct information.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, contact us as soon as possible.

Please include your order number and photographs of the product and packaging so our team can investigate.

Questions?

We're here to help.

alvarieparis.support@gmail.com

Size & Details

Find Your Perfect Fit

Every bag is designed with its own proportions, structure and capacity.

For detailed measurements and specifications, please refer to the individual product page before purchasing.

Dimensions

Product dimensions are provided for each bag where available.

Measurements may have slight variations depending on the structure and materials of the piece.

Capacity

Product descriptions indicate the intended capacity and key features of each bag.

Please consider the listed dimensions when deciding whether a particular bag will accommodate your everyday essentials.

Materials

The materials used for each product are listed on the relevant product page.

Natural materials may feature subtle variations in texture, grain and colour. These characteristics can contribute to the individuality of each piece.

Still Unsure?

If you're deciding between two styles or need help understanding the dimensions of a particular bag, contact our Customer Care team.

alvarieparis.support@gmail.com

We're happy to help you find the piece that's right for you.

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Products

Chanel 11.12 Classic Handbag

Chanel 11.12 Classic Handbag

Regular price R 9,799.00 Sale price R 4,299.00
Chanel 19 Handbag

Chanel 19 Handbag

Regular price R 12,999.00 Sale price R 4,999.00
Chanel Boy Chanel

Chanel Boy Chanel

Regular price R 8,999.00 Sale price R 3,399.00
Chanel Chanel 25

Chanel Chanel 25

Regular price R 9,999.00 Sale price R 3,499.00