Returns & Refunds

We want you to be completely satisfied with your purchase from [STORE NAME].

Because our bags are premium products, we ask that all returns are handled with care and in accordance with the requirements below.

Return Requests

If you wish to return an item, please contact us at [EMAIL ADDRESS] within [NUMBER] days of receiving your order.

Please include your order number and the reason for your return.

Return Conditions

To be eligible for a return, the item should:

• Be unused and in its original condition.
• Be returned with all original packaging, tags and accessories.
• Not show signs of wear, damage, staining, perfume, makeup or other use.
• Be securely packaged to prevent damage during return shipping.

Items that do not meet these requirements may not qualify for a voluntary return, subject always to any rights you have under applicable consumer law.

Refunds

Once your return has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will be processed to the original payment method, subject to the applicable payment provider's processing times.

Exchanges

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as reasonably possible at [EMAIL ADDRESS].

Please provide your order number and clear photographs of the issue so that we can investigate and assist you.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable South African consumer-protection law.

South African consumer law provides consumers with certain rights regarding goods that are defective or do not meet applicable requirements.

Contact

[STORE NAME]
[EMAIL ADDRESS]